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How to deal with a malware false positive

What to do when your security suite is wrong

QUESTION Kaspersky is reporting that an ‘action similar to a PDM.Keylogger has been detected’. A virus scan finds nothing, but Detected Threats reports: ‘Type Path Name Criticality F C:\Program Files\Apoint\Apmsgfwd.exe Medium’. David Hey

HELPROOM ANSWER The file being flagged up is part of your laptop pointing device software and is being reported as a ‘false positive’ – a genuine file that has been wrongly flagged up as malware.

Launch Kaspersky, click My Security Zone and, in the Application Control box, click Application activity. Right-click Apmsgfwd.exe, click ‘Change status’ and choose Trusted. This will be added to the trusted files list and not reported again.

See also: How to fix everything: the ultimate guide to fixing technology

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