QUESTION My monitor has developed a fault. The display will work for a short spell, but only if I turn it off and back on again. Jack

HELPROOM ANSWER It sounds like you have a problem with your monitor or graphics card drivers rather than with the program you're trying to run, Jack.

First, check the cable connections both in the back of the monitor and the computer. A loose connection is the most likely issue.

Next, check your graphics card drivers are current and update them if necessary. Go to My Computer, choose View System Information and click the Hardware tab. Click Device Manager and, in the following window, check that the monitor and graphics card (VGA adaptor) are working properly.

If your screen still doesn't work, restart your computer in Safe mode (press F8 at bootup and select Safe mode from the startup options). If the software still gives you problems, uninstall it.

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