We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

Using a USB 3.0 drive with a USB 2.0 PC

What to do when your USB 3.0 drive won't work

Need to get a USB 3.0 drive to work with a PC or laptop that has only USB 2.0 connectivity? Our Helproom Expert can help.

QUESTION My new PC has a USB 3.0 port, so I decided to buy a WD USB 3.0 drive to transfer the contents of my old machine. It works fine on my new PC, but is unable to find a USB 3.0 host controller on the old PC. How can I get the drive to realise this machine uses USB 2.0 not 3.0? Jonny Wilson

HERLPROOM ANSWER Western Digital's USB 3.0 drives are backwards-compatible with USB 2.0 and should work with both machines, albeit at a slower speed on the older PC. You don't say what happens after the warning message pops up – it could simply be an informational message that doesn't affect drive operation.

We got in contact with Western Digital about your problem. Its technician requested more information before he could suggest a solution. For instance, have you attempted to store any data on the drive? Please contact technical support on 0800 2754 9338 for further help.

See all How to articles

Get free tech support in the Helproom Forum

IDG UK Sites

Android M Developer Preview announced at Google I/O: Android M UK release date and new features. Wh?......

IDG UK Sites

Why I think the Apple Watch sucks and you'd be mad to buy it

IDG UK Sites

Ben & Holly's Game of Thrones titles spoof is delightfully silly

IDG UK Sites

Mac OS X 10.11 release date rumours: all the new features expected in Yosemite successor