We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

Help! My wireless mouse and keyboard are slow

How to troubleshoot a sluggish keyboard and mouse

What can you do if your PC's mouse and keyboard are operating slowly? Our Helproom editor shares his advice.

QUESTION I'm having trouble with my wireless keyboard and mouse. Characters can sometimes take several seconds to appear onscreen, the mouse doesn't always respond and the cursor often disappears out of view.

I've replaced the batteries in both peripherals and ensured a good line of sight between the infrared controller and the keyboard. I frequently press the ‘Connect' button, too. I thought the problem might be caused by a background service, but it occurs even when only Microsoft Word and my email client are in use. Melanie Bryant

HELPROOM ANSWER This type of problem is usually caused by interference between the peripherals and the receiver module. Rather than infrared, wireless keyboards connect using RF. A good line of sight between the two is not required, but an interference-free connection is.

Devices causing interference can include wireless speakers, computer power supplies, monitors and mobile phones – particularly if the problem occurs intermittently.

To check whether there's an issue with your PC, try using the keyboard on another machine if one is available. You should also make sure that the receiver is connected directly to the PC and not via a USB hub or KVM switch.

See all How to articles

Get free tech support in the Helproom Forum.

IDG UK Sites

Windows 10 release date, price, features. The next version of Windows will run on everything:....

IDG UK Sites

An Apple fan's perspective on the Windows 10 launch

IDG UK Sites

Sensor-laden kids' watch with 3G launches in Japan

IDG UK Sites

2014 Retina iMac release date rumours, specs and features: 27in 5K Retina iMac 'launching this mont'......