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2,860 Tutorials

How to troubleshoot a hard-disk replacement

Drives, drivers and a Bios update

QUESTION I’ve had to replace the hard drive on an Acer laptop. I installed Microsoft Windows Vista and Symantec Norton 360 using their product discs, then updated both. The LG DVD drive now displays a yellow triangle beside it in Device Manager, yet Windows reports that it’s already using the best driver for it. LG told me the drive works with Windows drivers. Peter Glaston

HELPROOM ANSWER I know you’ve already had some suggestions in our Helproom forum, including uninstalling the driver.

First, try uninstalling the drive. Click Start, type device manager and click the Device Manager shortcut returned in the results. Expand the ‘DVD/CD-ROM drives’ entry and right-click your drive. Choose Uninstall, then press Ok when prompted. Reboot the PC and Vista should reinstall the device correctly.

If this doesn’t resolve the problem, try updating the Bios. Head to Acer’s support site at acer.co.uk to download the latest version. You should then repeat the steps above to uninstall and reinstall the drive.

If you still can’t access the drive, reinstall Vista using the installation disc. This time, you should be sure to apply all its updates before you begin installing Norton 360 or any other software.

See also: How to fix everything: the ultimate guide to fixing technology

Free tech support in the Helproom Forum

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