We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

How to implement a factory reset on a BlackBerry

Return your smartphone to its original state

Smartphones often contain a lot of personal data, such as emails, contacts and even sign-in details for social networks such as Facebook, and BlackBerry's are no exception. However, this can cause a problem when you decided to swap your existing handset for a new one.

Perhaps you're giving your old handset to a friend or family member. Alternatively you may be selling it on eBay or cash for phone services like Mazuma. Either way, it's wise to remove all your personal data before you pass it on. A factory reset is the best way to do this.

It's also worth remembering to remove the phone's SIM card and memory card before you pass the handset on.

Step one
From the Home screen, select Options and then Security options.

Step two
From the list displayed, choose General settings and then press the Menu key.

Step three
Select the Wipe handheld option. You'll be asked to confirm you want to wipe the device and whether you want to include third-party apps and their related data in the reset. If so, make sure the box next to third-party apps is checked. Then press ok.

Step four
Next, you'll be required to enter the password for your BlackBerry and then the factory reset will begin.

IDG UK Sites

Best Black Friday 2014 tech deals: Get bargains on smartphones, tablets, laptops and more

IDG UK Sites

What the Internet of Things will look like in 2015: homes will get smarter, people might get fitter

IDG UK Sites

See how Trunk's animated ad helped Ade Edmondson plug The Car Buying Service

IDG UK Sites

Yosemite tips: Complete Guide to OS X Yosemite