We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

How to fix a failed laptop hard drive

Error message: ‘Broadcom base code PXE-E61: media test failure, check cable PXE-MOF: exiting Broadcom PXE.ROM. Operating system not found’

QUESTION My 18-month-old laptop reports the following error message at startup: ‘Broadcom base code PXE-E61: media test failure, check cable PXE-MOF: exiting Broadcom PXE.ROM. Operating system not found’. I can get into the Bios by pressing F2, but I don’t know what to do from there. Graham Shorter

HELPROOM ANSWER It looks as though your hard drive may have failed. It’s also possible that the Windows boot partition may have become corrupted. Run the Windows recovery disc supplied with the PC and use the options offered. Do not reinstall Windows – you’ll lose your data.

If you still can’t boot into Windows, enter the Bios and check that the boot order gives priority to the hard drive, followed by the CD/DVD drive. Then try removing and reconnecting the SATA cable that connects your hard drive to the motherboard (see your laptop’s manual for instructions).

If this fails, call Acer and have it fix your laptop under warranty. If you no longer have a valid warranty, you’ll need to buy and install a new hard drive, then reinstall Windows on it. Use a drive caddy to try to recover any data from the old drive.

Get free tech support 24 hours a day at PC Advisor's Helproom Forum

IDG UK Sites

Best Christmas 2014 UK tech deals, Boxing Day 2014 UK tech deals & January sales 2015 UK tech...

IDG UK Sites

LED vs Halogen: Why now could be the right time to invest in LED bulbs

IDG UK Sites

Christmas' best ads: See great festive spots studios have created to promote themselves and clients

IDG UK Sites

Why Apple shouldn't be blamed for exploitation in China and Indonesia