We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,810 Tutorials

Prevent Shockwave Flash crashing in Google Chrome

Dealing with shockwave errors in Chrome

If you use Google Chrome you may have become used to the Shockwave Flash plugin crashing. Our Helproom Expert explains how to solve the problem of Shockwave Flash crashing in Google Chrome.

QUESTION Can you help resolve the regular crashing of Shockwave Flash in Google Chrome? zsolutions4u

HELPROOM ANSWER Google Chrome, unlike other browsers, has its own version of Adobe Flash Player built in. If you're also running another web browser that requires a downloaded version of Adobe Flash player to be installed, the two versions of the software are likely to be causing a conflict.

To check Google Chrome's configuration, type about:plugins into the address bar and press Enter. This will bring up a page of information about all the plug-ins currently configured within Google Chrome.

Look for the Flash section. If it states that you're using two or more files, you have more than one Flash plug-in installed.
 
At the top right of the page you'll see the word ‘Details'. Click the plus sign next to this to reveal more information.

The filename of each plug-in will be listed next to Location. Look at this information, and you'll see that one is stored under [Your User Folder]AppData\Local\Google\Chrome. This is Chrome's integrated plug-in. The other will be under ‘C:\Windows\...' .

The path names used will vary depending on your version of Windows, but one will be stored with Chrome's application data and the other in a Windows system folder.

If both these files offer a Disable link, both are active and likely to be the cause of your browser crashes.

You can now choose which player you want to retain, by clicking Disable on the other one. Chrome will now use whichever version is enabled on your PC.
 
If you decide to use the installable plug-in rather than the integrated one, it's advisable to make sure you have the latest version installed. Click here to get the latest version of Adobe Flash Player.

If the crashing behaviour continues, try going back to about:plugins and selecting to use the other Flash player.

See all How to articles. Get free tech support in the Helproom Forum.

Visit Windows 7 Advisor for more Windows advice.

IDG UK Sites

Top 5 Android tips and tricks for smartphones and tablets

IDG UK Sites

How to join Apple's OS X Beta Seed Program: Get OS X Yosemite on your Mac before public release

IDG UK Sites

Why the BBC iPlayer outage was caused by a DDoS attack: Topsy and Tim isn't *that* popular

IDG UK Sites

BBC using Glasgow 2014 Commonwealth Games to trial 4K/UHD, pan-around video, augmented video and...