If you use Google Chrome you may have become used to the Shockwave Flash plugin crashing. Our Helproom Expert explains how to solve the problem of Shockwave Flash crashing in Google Chrome.
QUESTION Can you help resolve the regular crashing of Shockwave Flash in Google Chrome? zsolutions4u
HELPROOM ANSWER Google Chrome, unlike other browsers, has its own version of Adobe Flash Player built in. If you're also running another web browser that requires a downloaded version of Adobe Flash player to be installed, the two versions of the software are likely to be causing a conflict.
To check Google Chrome's configuration, type about:plugins into the address bar and press Enter. This will bring up a page of information about all the plug-ins currently configured within Google Chrome.
Look for the Flash section. If it states that you're using two or more files, you have more than one Flash plug-in installed.
At the top right of the page you'll see the word ‘Details'. Click the plus sign next to this to reveal more information.
The filename of each plug-in will be listed next to Location. Look at this information, and you'll see that one is stored under [Your User Folder]AppData\Local\Google\Chrome. This is Chrome's integrated plug-in. The other will be under ‘C:\Windows\...' .
The path names used will vary depending on your version of Windows, but one will be stored with Chrome's application data and the other in a Windows system folder.
If both these files offer a Disable link, both are active and likely to be the cause of your browser crashes.
You can now choose which player you want to retain, by clicking Disable on the other one. Chrome will now use whichever version is enabled on your PC.
If you decide to use the installable plug-in rather than the integrated one, it's advisable to make sure you have the latest version installed. Click here to get the latest version of Adobe Flash Player.
If the crashing behaviour continues, try going back to about:plugins and selecting to use the other Flash player.
See all How to articles. Get free tech support in the Helproom Forum.
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Comments
blair said: fixed - big thanks - clicked on details and it showed 2 files disabled one and it works fine - cool thank you
Saha said: Thank you It was a great help
ssit said: I couldnt access the files for plug-ins as directed in the information above Tried several times Is there another way to access the plug-ins info on my computer
Rambose said: Uninstall Chrome Install Chrome It worked for me
Sandra said: I have 2 versions but it doesnt matter which one I disable After a few minutes Flash crashes again and when I go back to the aboutplugins page both versions of Flash are enabled again
RHancock said: Followed the above steps BUT there was only one version of Shockwave Flash shown This version was in the location CUsers I disabled that one and so far is not crashing Whether everything is working may be another matter
Matt Egan said: Well it seems to have worked for some other idiots on our little platform for idiots You have a great day now
notwasting my time said: didnt work thats is why I unsubscribed to PC Advisor It si nothing more than a platform for idiots type about plugins into the address bar anda page appears with numerous listings but not a page of information about what plugins are installed on your browser
Makaleka1 said: Cant do my daily jigsaw puzzles Schockwave Flash keeps crashing
Nolamacfour said: shockwave crashes in youtube constantly with Google Chrome I typed Chromeplugins and did find 2 filesWhen you disable and then shut down next time you open chrome it has reactivated the one you disabled How do you stop the crash and make the disablecontinue when you open next time
neil said: Mine showed just one flash player but when I scrolled down a bit I came across real pepperflash I disabled it and everything works ok now
neil said: Thanks pc advisor some programme had installed pepper flash I just disabled it and the programme that wouldnt work is now up and running
Josh Gordon said: Ive tried the disable method but every time I exit Chrome and go back in it is enabled again How can I save these disabled settings
Fahadquake said: I disabled the first flash player but it kept crashing then i used the second flash player but it kept crashing tooWhat do I do now
Toby_greenwood91 said: very helpful thanks
Black Martini said: Thank you so much for this article I did what you said and it worked perfectly I wish the rest of the internet was this easy
SallyD said: Absolutelybrilliant Been having nightmares and now solved as found two installations and disabled the one not integrated with Chrome Thanks -
silvers said: Ive only got the chrome version and its crashing and slowing me down all the time Dec 2012 Maybe Ill have to go back to firefox
Oz said: This isnt a fix A google search brings up all sort of supposed fixes and none of them work
CETFLY said: Yeah same here Ive done the above fix and made it so only the main version of it is running but it keeps crashing and slows all the browsing right down Ive done full virus scans and nothing comes up No idea why this is happening but its annoying the HELL out of me Someone HELP