We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,812 Tutorials

Use the correct version of Adobe Flash for Windows 7 64bit

How to watch iPlayer on Windows 7 64bit

You won't be able to watch online video content on a Windows 7 64bit PC if you have the wrong version of Adobe Flash installed. Our Helproom Expert explains.

QUESTION I recently purchased an Acer laptop running Windows 7 64bit. I'm unable to play BBC iPlayer programmes on it, however, since the service requires Adobe Flash Player and it's not available for Windows 7 64bit. How can I get around this and use iPlayer to watch video or TV programmes that require Flash player? Phil Reading

HELPROOM ANSWER Adobe Flash Player most certainly is available for Windows 7 64bit, but you must ensure that you download the correct version. Point your browser to get.adobe.com/flashplayer and your OS and browser should be automatically detected.

Here, we're using an English copy of a 64bit version of Windows and running Internet Explorer. If, for some reason, the information displayed is incorrect, simply click 'Do you have a different operating system or browser?'. This will take you to a page where you can manually select the 64bit version.

If this installation doesn't work for you then follow Adobe's troubleshooting guidelines. These will take you through the process of removing any old Flash Player components, as well as tweaking browser settings that may be preventing the installation.

See all How to articles

Get free tech support in the Helproom Forum

IDG UK Sites

LG G Watch review: Android Wear smartwatch is the best around, so far

IDG UK Sites

How to join Apple's OS X Beta Seed Program: Get OS X Yosemite on your Mac before public release

IDG UK Sites

Why the BBC iPlayer outage was caused by a DDoS attack: Topsy and Tim isn't *that* popular

IDG UK Sites

See Glasgow 2014 in UHD as history is made