We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

Help! Is my Homeplug Powerline adaptor out of range?

Things to check if a Powerline adaptor doesn't synch up

QUESTION I have a pair of Homeplug 200 megabits per second (Mbps) Powerline adaptors, broadband web access and a Speedtouch ST585 v6 router. The PC is located upstairs and connected to the router via a wireless access point. I've connected a Homeplug to the router. I installed the software to connect one device to the Speedtouch, but the computer doesn't detect the Homeplug. According to the instructions, it should be simple and straightforward. I have no idea where to go from here – can you help? Jimskopi

HELPROOM ANSWER You may be experiencing problems with the electrical circuit in your house. Homeplugs require all the sockets you wish to connect through to be on the same electrical circuit.

If your upstairs electrics are on a different circuit from those downstairs, your computer won't be able to see your Homeplug. If possible, take your computer downstairs and run the connection software to see whether the Homeplug is visible to it. If so, you will need to rethink your setup.

See all: How-to tutorials

IDG UK Sites

Best camera phone of 2015: iPhone 6 Plus vs LG G4 vs Galaxy S6 vs One M9 vs Nexus 6

IDG UK Sites

In defence of BlackBerrys

IDG UK Sites

Why we should reserve judgement on Apple ditching Helvetica in OS X/iOS for the Apple Watch's San...

IDG UK Sites

Retina 3.3GHz iMac 27in preview: Apple cuts £400 of price of Retina iMac with new model