We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

Help! Is my Homeplug Powerline adaptor out of range?

Things to check if a Powerline adaptor doesn't synch up

QUESTION I have a pair of Homeplug 200 megabits per second (Mbps) Powerline adaptors, broadband web access and a Speedtouch ST585 v6 router. The PC is located upstairs and connected to the router via a wireless access point. I've connected a Homeplug to the router. I installed the software to connect one device to the Speedtouch, but the computer doesn't detect the Homeplug. According to the instructions, it should be simple and straightforward. I have no idea where to go from here – can you help? Jimskopi

HELPROOM ANSWER You may be experiencing problems with the electrical circuit in your house. Homeplugs require all the sockets you wish to connect through to be on the same electrical circuit.

If your upstairs electrics are on a different circuit from those downstairs, your computer won't be able to see your Homeplug. If possible, take your computer downstairs and run the connection software to see whether the Homeplug is visible to it. If so, you will need to rethink your setup.

See all: How-to tutorials

IDG UK Sites

Nokia branding killed in place of 'Microsoft Lumia': Windows Phone moves into new era

IDG UK Sites

Why you shouldn't buy the iPad mini 3: No wonder Apple gave it 10 seconds of stage time

IDG UK Sites

Halloween Photoshop tutorials: 13 masterclasses for horrifying art, designs and type

IDG UK Sites

Should you update your iPhone or iPad to iOS 8? iOS 8.1 brings back Camera Roll, adds Apple Pay in...