Activating and setting up Sky’s On Demand service is not as easy as Sky makes out, but here’s a simple explanation of how it’s done.
TV catch-up services, such as BBC iPlayer, 4oD and ITVPlayer, are becoming increasingly popular, and are changing the way we view television.
Sky TV’s On Demand service includes Sky’s own channels (Sky 1 HD, Sky Atlantic HD, Arts, Living and Sky Sports HD) as well as BBC iPlayer, ITV Player, Demand 5 and later this year 4oD.
Setting up Sky On Demand isn’t difficult but Sky’s online instructions leave out a vital step in the activation process.
First follow Sky’s On Demand guide, which is mostly great and shows how simple it is to set up On Demand. There are videos for wired ethernet and wireless self set ups.
You need to connect your Sky+ box to your router with ethernet or wirelessly. Sky sells a special Sky wireless connector box for £21.95.
You can do all this and still be left confused and annoyed that On Demand’s Catch Up service is still not available.
Here’s what Sky has missed out in its On Demand setup and activation instructions.
How to activate Sky On Demand
You need to use your Sky remote control to go to Options at the top of the TV guide.
Then go to Customise, and switch on Broadband Network Connection.
Sky leaves this as Off in its default settings for some reason, and this is what confuses most people trying to set up Sky On Demand.
You don’t actually need to activate Sky On Demand by signing in to your Sky account. This appears to be done already or just unnecessary.
What you do need to do is switch on your Sky Box’s Broadband Network Connection.
It’s that simple.
Shame that Sky doesn’t mention this in its standard instructions, although we did find mention of it here – but it waits for the Sky On Demand Troubleshooting page to tell you what's needed.