We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

What to do when your laptop speakers don't work

How to troubleshoot the speakers on a Windows laptop

QUESTION I've lost all sound from the speakers and audio jack on my Sony laptop. I can get sound by plugging in external speakers via a USB/audio jack adaptor, however. Terry Snow

HELPROOM ANSWER Disconnect your headphones and speakers from the ?laptops, then visit Control Panel, Sound. Select the Playback tab and check that your preferred sound output is selected as the default device. If it isn't, highlight the preferred option and click 'Set Default'.
 
Next, select the Properties tab. Ensure the volume is set at an audible level under 'Levels'. Next, on the Enhancements tab, ensure no options are selected.

On the Advanced tab, for testing sake, reduce the 'Default Format' audio quality rate to '16 Bit (CD Quality)'. Click the 'Test' button. If you can hear sound, test the next setting (DVD Quality). If this also works, leave this setting selected.

If you still can't hear any sound, try using the Sony drivers for your device and updating the Bios. If this fails, you may have a problem with the speakers and should return the laptop to Sony for repair if it has a valid warranty.

See all: How-to tutorials

IDG UK Sites

Microsoft smartwatch release date, price and specs rumours: Launching within a few weeks

IDG UK Sites

Why you shouldn't buy the iPad mini 3: No wonder Apple gave it 10 seconds of stage time

IDG UK Sites

Halloween Photoshop tutorials: 13 masterclasses for horrifying art, designs and type

IDG UK Sites

Should I upgrade from Mavericks to OS X 10.10 Yosemite? What you need to know before updating to...