We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
2,862 Tutorials

How to fix faulty drivers when your headphones cut out

What to do when your PC's audio keeps cutting out

QUESTION The sound output to my headphones frequently cuts out while listening to music using Spotify. Error messages report that my sound card isn't working or my headphones haven't been detected, but closing the pop-ups or relaunching Spotify usually fixes the problem. R Gibson

HELPROOM ANSWER This sounds like a driver issue. When a sound card fails to do its job properly, Windows is unable to detect a pair of connected headphones or know when it should switch audio output between these and your speakers. Downloading and installing the latest drivers for your sound card and Bios from the manufacturers' websites should fix the problem.

If the problem continues, it could be a problem with Spotify itself. Take a look at Spotify's forums or ask the firm for advice.

See also: How to fix everything: the ultimate guide to fixing technology

Free tech support in the Helproom Forum

Digital Home Advisor

IDG UK Sites

Android Wear update new features and release date: Google takes on Apple Watch with software update

IDG UK Sites

15 analogue facts that today's kids won't understand: winding tapes, Ceefax and more

IDG UK Sites

Disney's felt-based 3D printer creates soft toys and other squishy things

IDG UK Sites

WWDC 2015: What Apple will launch at WWDC 2015: Apple TV, Macs, more & how to get WWDC tickets