Helproom Download forum rules

Start new subject | Reply to this subject

[1] 

 cheryl145

Sat, 07/11/09@16:06

My daughter is home from uni and can no longer access the home wireless broadband. She has had virgin wireless broadband installed at her uni house since october. Before she went back to uni she had no problem accessing the home network. She also can't access other wifi networks any more

 smackheadz

Sat, 07/11/09@16:21

cheryl145 do us a favour and tick your other thread as resolved as it confuses people.has she got her wi-fi button on if she has one?also has she got her wireless card enabled in device manager?

 smackheadz

Sat, 07/11/09@16:26

what operating system is she using and what internet security?has she tried rebooting modem/router?

 smackheadz

Sat, 07/11/09@16:27

if using modem/router can she connect with ethernet?

 cheryl145

Sat, 07/11/09@16:27

Yes. The virgin wireless manager seems to have overiden everything on the computer and our home network doesn't show up in the history. It also doesn't recognise any other networks, I know that they installed the virgin wireless with a disc.

 cheryl145

Sat, 07/11/09@16:29

The wireless router is working fine with the other laptops in the house. She's on XP and has Norton which both worked before she went back to uni and had virgin installed

 cheryl145

Sat, 07/11/09@16:30

She has no problems connecting to the router back at uni its just connecting back to the home network

 smackheadz

Sat, 07/11/09@16:42

have you tried disabling norton to see if you can connect then?

 cheryl145

Sat, 07/11/09@17:21

Its not norton, its Virgin media.
Its resolved I rang Virgin media and all we had to do was exist the virgin wireless manager.
The home network then connected straight away.

 smackheadz

Sat, 07/11/09@17:24

if no good go to control panel-network connections and right click on your wireless connection and click repair.

 smackheadz

Sat, 07/11/09@17:25

sorry my typing is too slow,well done :o)

 cheryl145

Sat, 07/11/09@17:28

Thanks for the help, i knew it had to be something simple that was wrong just one click and hey presto

 smackheadz

Sat, 07/11/09@17:31

i'm with virgin myself,been on cable and adsl but have never used virgin wireless manager.should have known it would be some of their software that took control of your settings :o)

[1] 

Total threads 325773 | Total posts 2112113 | Total users 293199

 Forums > Helproom

Back to top