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 cookiepatel

Fri, 11/01/08@22:57

e-buyer never print my bad reviews but always print the good ones. Being suspicous i sent them two reviews about the same product, one good the other not so good, i used different email addresses so they coulnd't see they were from the same person. And guess what? They printed the good review but not the bad one.

Whats the point of having a review system if customers are not allowed to be honest? I have lost all respect for ebuyer now and will never trust their customer reviews again!

 Stuartli

Fri, 11/01/08@23:37

Are you surprised?

 celticdragon

Sat, 12/01/08@01:55

That's interesting, good to know and worth keeping in mind. If a web site allows customer reviews it should allow good and bad.

 rdave13

Sat, 12/01/08@01:59

Try Ebay then.Feedbacks are just feedbacks and no recommendations as products usually fail after submitting a good feedback...
Learn and use the company that looks after it's customer.
Don't buy from a company that's not trustworthy, vote with your wallet.

 bozbiker

Tue, 15/01/08@02:55

That explains why a review a sent Ebuyer never appeared, THREE times i sent it and they never bothered to put it on the site. I said in the review 'Not easy to set up so think twice before purchasesing if you are not a techie or you might have to call Ebuyers £1 per minute help desk'

 spuds

Tue, 15/01/08@14:31

Don't know much about giving a personal bad review, but when I have contacted Ebuyer customer services (via email or letter) about a problem or comment, then they have always replied, giving a honest answer and possible reason to the subject.

My latest moan was about 'free delivery' and the way items were delivered using this 'promotional offer'. They admitted straight away, that goods could be delayed due to 'free delivery' than going the normal delivery charge way.

I often read product reviews before purchasing an item, and in all fairness it seems as though good and bad comments are (were?) published. On one occasion Ebuyer Value memory chips had a very bad selection of reviews, and Ebuyer published those comments.

Perhaps the review moderator is having second opinions on certain comments ;o)

 mintyboy

Tue, 22/01/08@05:07

Ebuyer are definately only publishing good reviews

When a usb harddrive i bought from ebuyer blew my usb ports i sent it back and told ebuyer what it did to my PC. Ebuyer did not want to accept responsiblty saying i had not proof the harddrive did it. I told them if they did not send me a new usb card i will write a bad review about the hardrive and they said to me 'go ahead' so i did, its been over 6 months and ebuyer still has not published it.

 dms05

Tue, 22/01/08@11:53

I think it depends upon how the review is written. I've had negative comments on some products published as reviews but I'm careful to make the review balanced and not just about the negative aspects.

 ened

Tue, 22/01/08@13:02

I have made plenty of decisions on buying parts thanks to reviews on the ebuyer site.

If you want a Hard Drive, but Drive 'A' has poor reviews and Drive 'B' favourable comments, you are still going to be a customer so I don't see why they need to censor the reviews unless there is something else wrong with them: like being defamatory or containing bad language.

I have read plenty of reviews which have put me off buying a particular product so I can see no evidence of their interference.

Incidentally, in ten years of dealing with them I have not had cause to write a poor review myself (touch wood)!

 TonyM

Tue, 22/01/08@15:20

Unfortunately I think this is fairly standard practice - I had the same with Amazon - the one occasion I posted less than glowing feedback about a product the review never appeared.

 Totally-braindead

Tue, 22/01/08@16:52

Didn't know Ebuyer did this and it does make their comments rather meaningless if this is the case.
I'm afraid after a really mucked up order a few years ago I don't use them anymore so it doesn't really effect me anyway.
I have to say that looking at the reviews on Amazon I have seen good and bad reviews so it seems to me that they must publish some bad ones and why TonyMs bad review wasn't used I do not know.

 superhoops

Tue, 22/01/08@19:24

I posted a poor review about my Garmin Nuvi sat nav and Amazon published it

 Sheepish

Tue, 22/01/08@22:59

Guess we need to ask the 'control' question. Has anyone posted positive reviews and found they didn't appear?

 Kemistri

Tue, 22/01/08@23:13

Amazon always publishes my reviews if I have criticised a product, but my only experience of trying to post a critical review to Ebuyer got the result that others have experienced. I just thought I was being paranoid and I put it down to a technical glitch -- it would not be the first occurrence of one of those! I took plenty of time and care over the review and analytically pointed out the good as well as the bad, so I was annoyed to "lose" it.

Having read this thread, I'm very unimpressed with Ebuyer if it is actually filtering out negative comments. I hope it's not true.

 Blitzer

Wed, 23/01/08@12:53

ebuyer - review let-down.

I've too had a similar experience with ebuyer in this respect and I find it irritating at best. I can fully understand any company removing or simply not posting any reviews/comments that could be regarded as being iffy with regards to their legality, but if the reviews are unbalanced then your are making your purchase decisions based on biased information.

I have been a long standing customer of Ebuyer and have spent thousands with them over the years and had previously found their customer reviews to be of great use. However, I will now have to think twice before trusting the reviews and/or where I shall purchase good from in future.

 roythedude

Tue, 10/06/08@21:36

E-BUYER REVIEW SHAM

I stopped sending Ebuyer my reviews when I noticed only the positive ones were getting published. Any review i sent them with negative comments never got published.

 Ranger

Wed, 11/06/08@19:15

Evesham do the same, they do not publish bad feedback in my experience

 ronalddonald

Wed, 18/06/08@13:56

Im sure

all the companies do it. U know why to keep the busniness going and to make people feel sucre and happy and you bad publicity genrates less sales!

 roythedude

Tue, 24/06/08@22:35

Companies like Ebuyer should publish all reviews..

or none at all

 FatboySlim71

Sat, 28/06/08@23:26

I think they should publish all the reviews good or bad then that way it gives the customer more insight into the item they are interested in purchasing.

I'll remember this the next time I consider choosing something off of E Buyer.

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