Webdesign Download forum rules

Start new subject | Reply to this subject

[1] 

 debzzzz

Wed, 20/06/07@08:21

Just wanted to warn people about this company.

They attract customers with their low prices, but when they try to cancel the account, they won't let you go!

I have been emailing and raising support tickets for 3 months to cancel my account with Heart, and I am STILL being charged for the service (which I am not using) and STILL battling to get my account cancelled!!

On the Heart Internet Support Database, it states that to cancel you need to email Sales, but when you do this they tell you that you need to raise a Support Ticket.

When you have done this, supposedly your account will be closed, but mine is still open!! They seem to have 'lost' the Support Tickets (I have raised THREE), and refuse to cancel via email!!

Looks like Heart Internet will try and keep customers by refusing to cancel their accounts!

Anyone else find it strange that they hide the REAL way to cancel? This is the link to their Support page stating how to cancel:
click here;question_id=430

YOU HAVE BEEN WARNED!!

 splatter

Wed, 20/06/07@14:51

Maybe FE can shed some light on this? I believe that he is a reseller for heart.

 HighTower

Thu, 21/06/07@23:37

Suprisedto hear this . . .

I'm also a Heart Internet reseller and I have found their service impeccable. Support tickets have been answered usually within 15 minutes and the product has been excellent.

How did you find them before you wanted to cancel, and why did you want to cancel?

 debzzzz

Fri, 22/06/07@07:29

I had to cancel as it was only ever a temporary thing for a project my friends and I were doing. Not having a lot of money, we decided Heart would be the best as it offered everything we were looking for at the best price.

Before trying to cancel I had no problems, everything was fine and the one ticket I raised before this was answered very fast - within about 10 minutes!

So as far as everything goes when you actually want them they are fine, but they just don't want to let go! I'm still waiting for the account to be cancelled now!

 HighTower

Fri, 22/06/07@13:36

Cancel the direct debit

Well, first thing I would do is contact your bank and cancel the direct debit. When the money stops coming in they'll probably call you! ;-)

 debzzzz

Sun, 24/06/07@20:56

can't cancel it that way as it is a credit card payment not direct debit.

 Forum Editor

Sun, 24/06/07@23:08

Contact Heart

via the support ticket facility, and tell them that as they haven't responded to your cancellation request you are going to stop the card payments.

I have not heard of anybody having a similar problem with Heart Internet, they are usually extremely efficient, but there's always a first time.

 debzzzz

Tue, 26/06/07@07:49

I have contacted them several times and just get the runaround. 'We will look into it' and the like. Will be taking it MUCH further if they take another payment this month.

 45 Mart

Tue, 26/06/07@20:02

How do I cancel a regular subscription that's paid through my credit card?
You should write to the retailer saying you wish to cancel the subscription. We recommend that you keep a copy of your letter. If the retailer still takes the subscription from your account, please send us a copy of your cancellation letter and we'll take the matter up for you.

Taken from Nat West site.

click here for the full site.

 45 Mart

Tue, 26/06/07@20:03

Suggest you get in touch with your credit card company and explain everything to them.

[1] 

Total threads 330646 | Total posts 2151670 | Total users 295503

 Forums > Webdesign

Back to top