Helproom Download forum rules

Start new subject | Reply to this subject

[1] 

 PaulAllard

Fri, 21/07/06@07:22

I downloaded IE7 (I run XP Home) and have now received the following error message whenever I boot up.
"Smartbridge Alerts : BTHelpNotifier.exe - Entry Point Not Found
The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL "
I have BT Broadband and therefore BT Help. It doesn't seem to stop me doing anything : it's just a pain. Any ideas how to solve the problem ?

 jolorna

Fri, 21/07/06@07:30

PaulAllard

you could try uninstalling & reinstalling bt help

 Jackcoms

Fri, 21/07/06@10:54

You could try uninstalling IE7 and sticking with IE6.

IE7 is still in Beta and 'buggy' - as many threads in this Forum will attest.

 PaulAllard

Fri, 21/07/06@14:06

I've uninstalled BT Help for now (which I've never used) and will re-install if needed

 bluelarger

Thu, 02/11/06@23:52

hi do not uninstall bt help

look at your norton if you have it this also removes you upgraded firewall uninstall ie 7

 bluelarger

Fri, 03/11/06@00:11

please see here

please read my thread it stops norton loading and you getting help from bt see here >>>> click here thanks

 skidzy

Fri, 03/11/06@00:20

bluelarger

Take a look at the date of PaulAllard's last posting,its back in July Fri, 21/07/06@14:06

Done that myself in the past :-)

 bluelarger

Fri, 03/11/06@00:29

have you got a link to it thanks

 bluelarger

Fri, 03/11/06@00:37

i see now

daft me

 anskyber

Fri, 03/11/06@08:03

Its the BT desktop helper which BT have not made compliant with IE7. Either uninstall the desktop helper if you do not use it or take it out of the start up list and launch it if you need it. IE7 will be fine after that.

 PaulAllard

Fri, 03/11/06@08:15

Since I uninstalled BT Help in July, I've had no problems with IE7 or BT Broadband so fingers crossed that this continues.

 buteman

Fri, 03/11/06@08:49

This is usually an Ntl problem, 1st time I have seen it with bt,It is usually a broadband medic thing,you can get rid of the annoying pop up.If Iremember how I will let you know, Not an norton problem.

 anskyber

Fri, 03/11/06@08:51

buteman

BT broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"
The solution.
This relates to the BT desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB. Alternatively, 1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

 buteman

Fri, 03/11/06@09:02

Can have a look at this it might help. click here

[1] 

Total threads 330674 | Total posts 2151792 | Total users 295493

 Forums > Helproom

Back to top