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Windows Help


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Windows update error 80070490


Chrispjn

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Hi, I am helping out a neighbour who has a laptop (emachine model E510) running Vista Home Basic with SP2.

Unfortunately, the anti-virus software ran out several months ago and the machine became infected with malware. I suspect that this may be the cause of the current issue regarding 'Windows could not search for new updates' and the error code 80070490.

It is not possible to restore to an earlier point in time (they seem to be missing), all previous updates are also missing.

I have installed AVG anti-virus software, scanned the laptop and used Malwarebytes Anti-Malware, Superantispyware and Spybot to remove all viruses and rebooted several times. I have followed the instructions on Microsoft article click here Method 1 and also Mr Fixit. I cannot use method 2 as there is no repair CD/DVD.

I have searched various forums (including the ones here) and am running out of ideas. I would be grateful for any suggestions.

If you need to know any more technical details, please let me know.

Many thanks Chris

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Jock1e

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You could go to services and make sure Windows Update is set to automatic and is running.

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Chrispjn

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Hi - I have doubled-checked this and it is on automatic. I suspect I may need to obtain a repair CD/DVD. Does anyone have any ideas where I could a free one?

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Jock1e

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Try command prompt and type in sfc /scannow and see if it sorts any problems.

Or try Services and disable automatic updates and stop it from running. Reboot and switch it back on again to automatic and start it running.

Worth a try I suppose.I believe you can download a Vista ISO from the internet and use that.

Have you tried with your firewall turned off.

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Jock1e

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Have a look here.

Vista ISO

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Jock1e

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Also had a look on here and found this Forum which gives good advice.

Click here

If nothing else works maybe give them a try.

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