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Cannot reinstall office 2013 after an acer refresh


digregory

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I have just carried out a refresh on my Acer laptop and as a result it has uninstalled office 2013. I have tried to reinstall it but when I try to use the account I think I used to activate the initial purchase is says that office is not associated with this account. I do not have any other accounts so am not sure what to do next ?

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rdave13

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If you used refresh then it doesn't remove everything. I'd reset Windows under update and recovery then recovery and use the remove everything and reinstall Windows. Why Microsoft included the insidious refresh option I will never know. It keeps your Photos, Music and some docs data and a few reg keys that's making it difficult for you to reinstall Office.

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rdave13

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If that doesn't work then use the restore to factory settings usb flash drive you created or the set of DVDs and start again.

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jaywoo

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This might help - link

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