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Microsoft activation key not recognised


grandmat
Resolved

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I purchased this laptop with genuine Microsoft Office 2010 startup. I have had no problems until this week. I was sent a office document which I could not open and had to enter the product key - which was then not recognised by microsoft. I have been round and round the microsoft "help" pages to no avail - I am now nearly bald!

Any ideas how to resolve this please?

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mole1944

Likes # 0

0800 018 8354 Microsoft activation

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Jock1e

Likes # 0

I purchased this laptop with genuine Microsoft Office 2010 startup.

Most computers come with a free version of Microsoft office. Some parts stay free butt if you want to use the full version you have to pay.

If it was on your computer when you got it it would probably be that version.

But if you actually paid to have it installed that would be a different matter.

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lotvic

Likes # 1

Just in case there is confusion over the product key: The product activation key for microsoft office 2010 program is NOT the product key on the COA sticker on the bottom of laptop - that product key is for the reinstall of Operating System (Windows 7, or XP or Vista - whichever you have)

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grandmat

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Lotvic Thanks so much, this really has cleared up some of the confusion.

Could I ask 1 more question please.
Could I download and use Open Office instead of word and would that resolve any attachments in word that I receive and cannot open?

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alanrwood

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It should work fine. Nowadays Libre Office has replaced Open Office and is more developed than OpenOffice so I would suggest that

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lotvic

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Yep, I agree with alanrwood - Libre Office freebie click here

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grandmat

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Many thanks to all of you really knowledgeable people for your help and will do this - do I have to uninstal Microsoft Starter?

Also to-day I right clicked a word document and could only open it in Protected View - I have never come across this before. Is Microsoft "encouraging me" to purchase full Microsoft office???

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woodchip

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You may be able to get the Key from Regedit using the correct Software

this may find the key Magical Jelly Bean Key Finder

click here

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lotvic

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woodchip made me think again... perhaps you have the pre-installed Office 2010 Starter Edition and it was the Sept2013 update that broke it ClickHere

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grandmat

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YES this is it exactly!

So do I still download Libre and deleted microsoft stater??

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