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Windows Help


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Possible virus infection help please


The Teacher

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My ZoneAlarm scan has just finished running and came up with a backdoor.Win32.Clack.nb in the following folder:

C:\ProgramData\InstallMate{A08DC201-6B17-4357-A1BC-23357B6EE0F7}

It says that it has quarantined the file, but what is this and what is InstallMate? I don't recall ever coming across this before. Is it safe to delete/uninstall and if so what is the best way to do it?

Thanks

The Teacher

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Nontek

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In quarantine it is safe - but can still be deleted without harm.

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rdave13

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In Win7 search bar type MRT and press enter. This will bring up a pane for Windows malicious removal tool. If you have the time select full scan and see the results. If nothing found then delete it in ZoneAlarm.

I dumped ZoneAlarm many years ago along with Norton.

Worth researching this site for opinions on security software.

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The Teacher

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Thanks guys.

I run AVG Free usually and that hasn't shown anything, but the Zonealarm one did.

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rdave13

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What did MRT show? I assume you ran the quick scan?

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