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Unable to boot up in normal mode


Rose018

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Hey everyone, wondering if anyone could help me out here with my laptop. When I try login to normal mode, it either freezes on the welcome screen (after login) or takes me to a completely black screen, sometimes with a cursor and sometimes without. I'm able to boot up in safe mode and safe mode with networking, and I've done a full anti-virus scan, as well as a malwarebytes scan which have both found nothing.

I'd appreciate any help!

Many thanks.

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Nontek

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Try a System Restore in safe mode, back to before the problem started. System Restore can take up to 20 minutes or so to complete, so be patient!

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Jock1e

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Maybe try last good configuration or a system restore in safe mode.

Have a look in device manager to see if any yellow exclamation marks just in case it is a driver problem.

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