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Windows Help


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windows update caused a problem??


gazzaboy20

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hi. I updated my windows vista service pack 2 and now there is a problem somewhere. The bottom of the screen says this copy of windows is not genuine and im getting a pop up box saying windows modules installer has stopped working and has closed. I can still acess internet and files though. There,s an update pending which dosn't seem to be downloading as its at 0% ?? Any clues. Its asking to reinstall from original disc and im not sure if i can do that or not. Would a system restore help? Thanks

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Jock1e

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Some updates take a while to download but most should take no longer than 30 minutes.

You could try right click my computer and click on properties and that should tell you if tour W/Vista is activated or not.

Could be a virus maybe run Malwarebytes just to see if computer is clean or not.

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gazzaboy20

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i have spybot. will run it.the update just constantly sits at 0% for at least half an hour.

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gazzaboy20

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hmm i right clicked on computer as you said Jock1e and it said this copy of windows is not activated click here to activate . There is a product activation key. looks genuine enough.

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Jock1e

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All depends if you upgraded it from XP or not as it maybe an XP one.

If you bought it with vista on it there should be a coa sticker on it with the proper keycode for it and whatever version it says on it Xp-Vista it will only be for that particular Windows.

Not sure if you should go ahead and click it maybe wait and see what others think.

Spybot is a blast from the past and although still in use certainly not as good as Malwarebytes.

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Jock1e

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A system restore to before you ran the updates may help but I would wait and see what others think.

This is not just a Vista fault so maybe you should close this one and put it in the helproom instead where you should get better and quicker help.

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gazzaboy20

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Vista was on it from new. It never had xp . yeah spybot is the free one. running a panda free scan as well. spybot never found anything.

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Jock1e

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There should be a sticker with the keycode on it on your computer somewhere if it is a laptop it will be underneath.

Just check it with the one that already shows.

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