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Acer laptop windows 7 failing to open


costak

Likes # 0

Dear community, I am experiencing a problem with my laptop and I shall send out great karma to anyone that can help.

Model: Acer 6530G Laptop Operating System: Win 7

Last night I uninstalled Adobe Reader. I then installed Foxit pdf. I shut down the computer later on. Before the computer shut down, it installed windows update config. I have a feeling that the computer died before it finished installing updates.

Now when I start the comp I select my user account, and it shows:

1) Windows explorer has stopped working 2) Host process for windows tasks has stopped working

Then I get a blue screen with no cursor of folders or anything. I tried safe mode with networking. It takes me into windows and and then I can see the start, my folders etc. but I cant load anything such as a folder, file or program.

Please can anyone help? Costa

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costak

Likes # 0

Dear community, I am experiencing a problem with my laptop and I shall send out great karma to anyone that can help.

Model: Acer 6530G Laptop Operating System: Win 7

Last night I uninstalled Adobe Reader. I then installed Foxit pdf. I shut down the computer later on. Before the computer shut down, it installed windows update config. I have a feeling that the computer died before it finished installing updates.

Now when I start the comp I select my user account, and it shows:

1) Windows explorer has stopped working 2) Host process for windows tasks has stopped working

Then I get a blue screen with no cursor of folders or anything. I tried safe mode with networking. It takes me into windows and and then I can see the start, my folders etc. but I cant load anything such as a folder, file or program.

Please can anyone help?

Costa

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Jock1e

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Can you click on last good configuration.System repair.or system restore in safe mode.

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costak

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Thank u for your response.

I already tried these and nothing. Do you have any other suggestions?

Thank you

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Jock1e

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Sorry nothing that I can think of except if you have a W/7 dvd you could do a repair running that.

In normal mode if you press the Windows logo on the keyboard does the Start menu open. or pressing Ctrl alt del at the same time open Task manager.

If you are looking for a better response maybe close this thread and open a new one on the Helproom you will get better and faster help on there as it is a general computer fault and not a W/7 fault.

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