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Problems with Youtube, iPlayer and other things
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Posted March 23, 2013 at 11:17AM
We are having problems with various Internet features on our laptop (HP Pavilion g series). We have Windows 7 (64 bit), and are using IE9. The problems started yesterday (just after installing a set of Windows security updates).
I also can't open the security software (McAfee/BT Netprotect). When I click on the icon a blank white box appears, although according to Task Manager McAfee is running.
Other sites don't work, properly or at all, especially anything involving videos or pictures, also some sites where there are buttons to click on (no button appears, or appears but doesn't work). Google Maps doesn't work at all.
I assume it isn't a problem with video drivers because (i) the problem is more widespread than video and (ii) videos stored on the hard disk play perfectly.
Any suggestions gratefully accepted.
Best wishes David
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Posted March 23, 2013 at 7:16PM
If you think it's Win update that has caused this problem then set it to Check for updates but let me choose whether to download and install them , click here.
Try a system restore to before the updates and check again the update setting. See if the machine now works OK. If it's ok then you'll need to install the newest updates one at a time to see which one is incompatible with your set-up.
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