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Windows Help


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Screen freeze!


ivesy

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Can anyone help please?

Switched PC on this morning and got to the main windows tiled screen but then the screen has just frozen. I can't use any of the on screen commands using the mouse and the only thing I can get is the options from pressing ctrl alt delete. I've tried shutting down and restarting and leaving the PC for a couple of hours but no change?

Any ideas or help would be appreciated.

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Jock1e

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If you can get into TaskManager does the side bar work.

Not sure if you can get into safe mode or not but try holding down the Ctrl key while tapping F8 as the computer starts.

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ivesy

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No sidebar doesnt work.

tried ctrl and f8 but i just get the boot menu. This happened a few months ago but i can't remember how i put it right.

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rdave13

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Does the mouse cursor work in the Start screen? If it does try hovering over the desktop app then press the Windows key then left click. See if you can get to the desktop. There's a weather app that causes this, I've read, can't remember the name but remember it starts with 'A' I think.

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ivesy

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Hi tried that and managed to get to the desk top. The sidebar still not working though. I think the weather app was pre installed.

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rdave13

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In the desktop right click the task bar and select task manager. Select File, then Run New Task. Type cmd and check the box to give admin privilege. In the command prompt type sfc /scannow and let it run. See if it corrects some errors. You might need to run it a few times. See if that helps.

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Jock1e

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Not sure what you can do now but if you want it to start in safe mode with networking type msconfig into the start bar.Use your arrows to move about.Then click on msconfig.

Click on Boot. then tick Safe Boot.Then tick network.Apply.Ok.

It will tell you to restart do that and it should start in safe mode with networking.

That will give you the opertunity of finding and repairing the problem.

When you want to come out of safe mode you must reverse what you did in msconfig or it will just reboot into safe mode again.

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ivesy

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Rdave13 just trying that now thank you.

Jock1e, where's the start bar?

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ivesy

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Fixed!

With file manager open did a search for msconfig. Ran it and booted in safemode.

Then i went back to msconfig and booted normally. Everything seems ok.

Thank you both for the help

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rdave13

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Thanks for the feedback. Though, why that worked is a mystery. :)

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Lazarus The 2nd

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Spam by thutu8,

FE Informed..

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