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Windows 8 £14.99 upgrade won't install


jamie.long951
Resolved

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Hi,

I'm trying to install Windows 8 Pro on a laptop running 7. As the laptop was recently bought it was eligible for a upgrade for £14.99. I have gone through the compatibility checker and paid for the upgrade. Have got the email from Microsoft along with download link and product code/number.

I have completed the download through the Win8 installer, and I now have options to 'install now' 'install by creating media' or 'install from desktop later'. Whenever I do install now - it 'failed to utilise startup folder' then 'can't find install.exe'

I have also tried burning the ISO image to a DVD and running the installer from the disc - I don't get the 'cant find install.exe' but it still fails to utilise startup folder and then closes.

I have read numerous other posts online with the same problem. I have unistalled my anti virus, and disabled windows firewall - but yet the problem remains, help please!

Cheers

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