We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Windows Help


It's free to register, to post a question or to start / join a discussion


 

Windows 8 £14.99 upgrade won't install


jamie.long951
Resolved

Likes # 0

Hi,

I'm trying to install Windows 8 Pro on a laptop running 7. As the laptop was recently bought it was eligible for a upgrade for £14.99. I have gone through the compatibility checker and paid for the upgrade. Have got the email from Microsoft along with download link and product code/number.

I have completed the download through the Win8 installer, and I now have options to 'install now' 'install by creating media' or 'install from desktop later'. Whenever I do install now - it 'failed to utilise startup folder' then 'can't find install.exe'

I have also tried burning the ISO image to a DVD and running the installer from the disc - I don't get the 'cant find install.exe' but it still fails to utilise startup folder and then closes.

I have read numerous other posts online with the same problem. I have unistalled my anti virus, and disabled windows firewall - but yet the problem remains, help please!

Cheers

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Windows 9 release date, price, features: Microsoft teases new OS ahead of 30 September unveiling

IDG UK Sites

From the iPhone 6 to the iWatch and a new Apple TV we look at the products Apple is set to launch...

IDG UK Sites

September 2014 creative trends: 5 things you must see

IDG UK Sites

What to expect from Apple in autumn/winter 2014: iPhone 6, iPhone Air, iWatch, iPad 6, new Apple...