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Integrated webcam not working after replacing screen (Samsung laptop NP 300E5C)


lune

Likes # 0

Hi

I recently got my laptop screen replaced. Although the integrated webcam is connected as the light comes on and there is an image, it is not clear.

Here is a pic of the webcam image

[url=http://postimage.org/image/ioj1dcwjd/][img]http://s12.postimage.org/ioj1dcwjd/Webcam.jpg[/img][/url]

As soon as I realised the webcam was not working I took it back to the repair shop and they checked the connections and said everything is fine.

The tech support of the company that sold me the screen said to reinstall the screen as maybe the wires are not connected properly. However, the repair shop guy said everything is connected and the webcam itself is connected. He said they can reinstall the screen but if there is nothing wrong on their part (i.e. they have connected it properly) I will have to pay.

The repair shop guy said he thinks that the webcam captor got damaged when I broke the screen (sorry if captor is the wrong word, I am currently abroad and the repair shop guy speaks French).

Do you have any advice? I do not want to get it reinstalled only to find everything is connected and have to pay again.

Any help would be much appreciated. I am not at all a technical person so please bear with me!!!

Thank you.

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lune

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lune

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Really sorry again, the link does not work!

This one does though:

http://s12.postimage.org/45bwby3el/Webcam.jpg

Like this post
lune

Likes # 0

Really sorry again, the link does not work!

This one does though:

http://s12.postimage.org/45bwby3el/Webcam.jpg

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