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Can't install Windows7 SP1

Charlie Mac

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Do I need to download and install Windows 7 Service Pack 1 for my x64 system? e.g. will it be necessary if I choose to upgrade to Windows 8 ?

My HP VG247AA-ABU p6217uk was purchased on 24/12/09 with Windows 7 pre-installed and I have taken updates automatically almost daily since then with the exception that SP1 download and installation fails consistently since it first became available.

I have taken up this issue with PC World and with HP and they did try to help without success. I then contacted Microsoft and they reached the conclusion as follows:-

“I am sorry to hear that the issue persists after performing our previous steps. Based on the further research, I noticed that our issue may be caused by the corrupted system files. Based on this situation, I suggest we perform an In-place Upgrade to repair the corrupted system files. I would like to explain that the In-place Upgrade is a tool to repair the system. Through the special upgrade process, we will be able to repair the system. The In-place Upgrade will not affect settings like photos, movies, documents, etc. that are saved on the computer. However, it is recommended to first backup your important information and files to other partitions or other disks. Then please perform the following steps: In-place Upgrade ============= 1. Insert the Windows 7 installation DVD in the computer's DVD drive. 2. Click Start and choose Computer. 3. Please find the "setup.exe" file in the DVD-ROM and double click it. 4. Click Install now. 5. If we are prompted to input the product key, please click Next without inputting any key. The setup wizard will prompt and ask if you agree to install Windows 7 without the key. Please choose to confirm. 6. When you reach the "Which type of installation do you want" screen, click Upgrade to upgrade the system files of Windows 7. Note: While performing the In-place Upgrade, the system will restart automatically (several times) to merge the files and programs. Please leave the computer alone and do not configure it until In-place Upgrade is completed. The system will start Windows 7 once it is upgraded. When the In-place Upgrade finishes please restart the computer and go to Windows Update to test the issue again.”

Would you agree that this solution has a fair chance of success? My Pc seems to be working OK at present and I have hesitated since I will need to purchase a Windows 7 Installation DVD.

Charles McCaul

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Just realised that you have Norton on your computer.

Try the Download with Norton turned of completely including any other security programs that you have turn them all off including your firewall.

If there is a way of downloading SP1 to your computer and try and run it in safe mode might be a good idea.

You can but the SP1 CD from Microsoft for £6.99 not sure if there is a free download for it or not.

SP1 CD from Microsoft

I would only try that as a last resort.

You also need to have enough disk space left on your computer for the download so check that you have ample Disk space left.

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I had to do this: Install Windows Updates KB2454826, KB2534366, and KB2533552 (these updates will improve a successful installation of the service pack)

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