We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Windows Help


It's free to register, to post a question or to start / join a discussion


 

Scammer has disabled our security systems on desktop after he was given remote control(!!)


orangeclaw

Likes # 0

Scammer was given remote access to our computer - then put a password block on restarting and said we had to pay £170 for 'microsoft' package to clear 'viruses' before we could restart with his help! Computer was shut down and I managed to restart off F12 key and restored to earlier point. All security systems were disabled by scammer (Windows and Bitdefender), now they will not activate again!! any ideas? Thanks.

Like this post
rdave13

Likes # 0

Personally I'd backup all my documents, favourites and emails, etc checking them for malware, then I'd do a fresh install. I would also change all my passwords as the scammer had access to all your info on the machine.

Like this post
orangeclaw

Likes # 0

Right, we've changed passwords. Now have Windows security and Bitdefender working and giving green light. Did full scan with Bitdefender and nothing showed up so hope that's it. Thanks.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Nokia branding killed in place of 'Microsoft Lumia': Windows Phone moves into new era

IDG UK Sites

Why you shouldn't buy the iPad mini 3: No wonder Apple gave it 10 seconds of stage time

IDG UK Sites

Halloween Photoshop tutorials: 13 masterclasses for horrifying art, designs and type

IDG UK Sites

Should you update your iPhone or iPad to iOS 8? iOS 8.1 brings back Camera Roll, adds Apple Pay in...