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computer desktop is not available


JeffStar
Resolved

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west yorkshire police note is all i can see on the screen, keyborad,mouse turn to useless any tips would be great,thx

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mole44

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Pardon we need more info,and i'm not sure if you it's even your pc

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rdave13

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Try getting to safe mode . If you now can get to desktop get to internet options, connections, lan settings and untick the proxy one. Run SAS portable from a flash drive. link

You will need to download SAS from another PC. If you can then boot up normally, download, update and run the free version of Malwarebytes. Don't accept a trial of the pro version.

Link

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JeffStar

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i'm using my sister's pc so i can type the info here..

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Richard Hill

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Guess you need to check if this is the west yorkshire window you mean,it is a ransom threat, don't fall for it but do remove it quickly.

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