We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Windows Help


It's free to register, to post a question or to start / join a discussion


 

Acronis True Image "Failed to Start Try&Decide"


johndrew
Resolved

Likes # 0

Well I thought it would all be easy once I had found the software to try a program, but as with many other things it appears not.

My PC is running W7 Pro 64bit with a single drive in two partitions (C: contains the OS and all software; D: is small and used only for some storage) there is also the obligatory hidden recovery partition set up by W7 on installation. For security I use the MS firewall, Microsoft Security Essentials, Spybot S&D (Teatimer off) and Spyware Blaster.

I have not tried or used Try&Decide (or any other ATI utility) to date but have a bit of software I should like to try out. As a result I attempted to start the utility today but all I get is the title message ("Failed to Start Try&Decide") at all attempts. I have looked in various places for further information as to the cause to no avail and there is nothing in the Help file to assist me, I have found nothing on the Acronis forums and my one month support expired in March - unused!!

Can anyone suggest a solution to this problem, please?

With thanks in anticipation.

Like this post
Pine Man

Likes # 0

One solution appears be by resetting all ATI settings to default and then try again.

Like this post
john bunyan

Likes # 0

I have just looked at mine, and it started ok. I aborted it as I have not made a very recent image . When I have tried again I will re post.

Like this post
mgmcc

Likes # 0

Have you created the "Acronis Secure Zone" within which Try & Decide runs?

Like this post
johndrew

Likes # 0

Many thanks for your responses; I shall answer in the order of the posts and tell you where I am.

I tried using the 'Reset to Default' buttons and rebooting - this had no effect.

Try&Decide runs in its own temporary area created when it starts, not in the 'Acronis Secure Zone'. I did create a secure zone but now I am unable to reintegrate it with the D: partition I split it from. Any ideas on resolving this?

Eventually I uninstalled ATI (I had to use Revo Uninstaller as I was refused permission in Add/Remove, why I don't know as I am the sole user with full Administrator rights) and used the ATI Cleanup Utility to clear out any odds and ends. After reinstalling ATI, Try&Decide started - as yet I have not used it but stopped it again - but an attempt to generate an Acronis System Report got a 'not working' message.

One other problem I now have is that ATI is not linked to any of the backups made previously. Is there a way of linking them simply or must I go through the whole lot again and backup individually?

Like this post
Pine Man

Likes # 0

With regard to your last problem re linking. Open ATI and then open the Backup & Recovery tab. Fifth from the left icon at the top, Browse for Backup. That should find your old backups for you.

Like this post
johndrew

Likes # 0

Pine Man

I really should read the icons!!! Many thanks.

I only need to sort out the backup settings now as it appears the new installation has screwed some (if not all) of them up and set them to the program default. Fairly easy jib though.

Thanks again.

Like this post
johndrew

Likes # 0

"jib"!!!!

Try 'job'. No wonder nothing is working with fingers like mine!!

Like this post
johndrew

Likes # 0

Well most things seem to open when I click on them but as yet I have not tried them out (and may not for some time).

There are two problems I still have however. One is that I created a Secure Zone that I don't need or want and am unable to reintegrate the space into the original partition. All the 'Remove' function in Acronis achieves is to cause the space created to become unallocated; this can only be used as a new 'Simple' partition as far as I can work out.

The other problem is that the 'Acronis System Report' feature crashes the program with a message that it has 'stopped working'. Has anyone any ideas?

Like this post
johndrew

Likes # 0

Any suggestions for the above?

Like this post
johndrew

Likes # 0

No one?

Like this post  

Reply to this topic

This thread has been locked.



IDG UK Sites

Best Christmas 2014 UK tech deals, Boxing Day 2014 UK tech deals & January sales 2015 UK tech...

IDG UK Sites

Chromebooks: ready for the prime time (but not for everybody)

IDG UK Sites

Hands-on with Sony's latest smartglasses

IDG UK Sites

Tips for selling on eBay: auction tactics to get the best price for second-hand products