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Device manager empty in W7 64-bit


Shirazz

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There was a typical long list until recently, and now they're all gone. I was looking for my scanner which isn't being recognised, although the printer (it's an all-in-one HP photosmart 8180) is recognised and will print. I've run driver updates, registry cleanups, and system restore but with no effect. Ach!

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john bunyan

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Shirazz

If the system has never worked properly, I think you have a claim against Dell. In any case their service seems shocking. I did read your other thread, and understand your decision to do a clean install (I would install the 64 bit version) I hope this solves all the problems, but I would seek compensation from Dell.

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Shirazz

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Did a clean install and we're up and running with internet, server, network connections - and all the duff links working properly. Well, at least for now - it's installing 93 windows updates so goodness knows how it will feel after that lot! Had to install all the Dell drivers and I still have to get my key programmes in but so far so good. I swore I would never get another Dell after a 6 month battle to get them to replace an XPS630. They misdiagnosed and prevaricated, but eventually gave in. It was a hardware failure so it went back and they sent me a new machine. This worked perfectly and it's easy to put in more memory, drives and the like, so I was seduced into this XPS8300. I'm sure it will be fine now its OS is working.[crosses fingers!] I will report all of this to Dell and lean on them hard, so we'll see.

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Shirazz

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Leaned, with a measure of disappointment. You know, like when your favourite teacher looks at some really scratty homework you just turned in? They concluded I needed a new OS disc (can't think how they came to that conclusion - oh, wait - that's what I was telling them) & one is being sent as a 'one off goodwill gesture'. I can't really say no despite my own install working perfectly. At least I'll have one of their own darn discs, which feels like a bit of a coup!

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