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Device manager empty in W7 64-bit


Shirazz

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There was a typical long list until recently, and now they're all gone. I was looking for my scanner which isn't being recognised, although the printer (it's an all-in-one HP photosmart 8180) is recognised and will print. I've run driver updates, registry cleanups, and system restore but with no effect. Ach!

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john bunyan

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Have you run a scan for malware with Malawarebytes and / or Superantispyware? Otherwise open a command prompt as an administrator and run sfc/ scannow

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Shirazz

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I have Norton 360; I'm assuming that has it covered. There have been no indications of malware. I wouldn't know how to run a command prompt, unfortunately, but I'll find out if need be. Thank you, John.

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Shirazz

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Thank you - I don't like to be beat by a few chips and circuit boards! Do you have any recommendations about cloning software? (And what's an ATI?). I used to have Norton Ghost, but it drove me potty with its constant complaints about not being able to find the disc, not deleting the previous images, and the like. Most of my stuff is severally backed up to servers, external drives, and Dropbox so I don't lose anything important. What's left is the reinstalling of applications and making sure all my .pst files get moved over. Time consuming but not too anxiety provoking. I'm worried I'm getting quite good at this though!

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john bunyan

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ATI = Acronis True Image.. Many here think that ,although not free, it is the best back up / cloning software. (There will be detractors) . I can only tell you what I do. My Main HD is partitioned into C (100gig) for system and programme files. My data, including Outlook is on my F partition still on the main HD but with the Main Folder heading "my Documents" with all the old sub and sub sub folders such as "My Music", "My Spreadsheets" etc etc.

I have a second HD in a removable caddy and indeed another HD in a similar caddy kept elsewhere, along with a USB HD.

I also have Freefilesynch (SynchToy is another) which can make mirror copies of data. This type of programme is only suitable for data as Programme files need something like ATI.

About once a day I run Freefilesynch to copy all of my F Partition ("My Documents" to copy all data + Outlook, .pst etc to my second drive. About once a week, after scanning for bugs and a defrag, I make an image of the C partition to the USB HD , (I do not bother with the incremental one), When I next do one I ditch the penultimate image so have 2 images at any one time. In the case of a crash, one can use the ATI CD to launch , then implement the image to replace the c partition in trouble. NB you have to "verify" the image so this all takes quite a time.

As a belt and braces, I use the (third) caddy mounted HD, about once a month after MS updates to make a clone of the whole of the main drive (both partitions). This is a doomsday back up - if used you would lose the data since the last clone. A clone is an exact copy of the whole disc and its partitions. A n image can be made of each partition, and can be incremental if you wish. (I do not) You can do all of the above with a couple of USB HD's. I like the removable caddies as, when in the tower, are just as fast as the main SATA disc.

All this is to avoid the hassle of losing (in the event of a crash)all the updates, not only to W7 , but to other programmes I have such as PS CS4.

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Shirazz

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That looks worth figuring out. It would be a new enterprise for me but I'm becoming quite incremental, even if all my backups aren't! I use Goodsync for my data and I have a caddy for old HDs I've removed from decommissioned machines (some of my professional work involves forensic material that would need deep cleaning, so I wipe them but I don't let them go). I think, with a bit of focus, I could run cloning software and save myself the re-installation hassle, should I find myself in this position again. I really appreciate your support, and that of the person on the other thread, with all this. Sensible advice that asks before it tells :)

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john bunyan

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Do read up on ATI. Re your old HD's, I hope you have the free CCleaner (Crap Cleaner) that gets rid of cookies etc. It also has a mild registry cleaner, and a " Drive wiper" that you can use to overwrite spare space either 3 passes, 7 or even 35 passes. I think even the FBI find 7 passes enough to be sure data can't be recovered.

I hope your determination means you will have a hassle free system. I assume you have one anti virus, such as Microsoft Security Essentials, running and recommend (free) Malawarebytes and Superantispyware as malware scanners/ cleaners, along with Spywareblaster as a malware blocker. Forgive me if you have covered these issues already.

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Shirazz

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I'll certainly look into ATI and I like the sound of CCleaner - my method, when I'm done, is to knock the stuffing out of the old HDs with a hammer! I'm running Norton 360 which seems to pretty much do the lot and I've never been afflicted by any untoward bits of malware. At least not since *1995 when someone I knew 'sent' me a picture. I didn't know then, and I suspect most people didn't, that accounts could be hijacked, so I gave the friend an ear-bashing! *Just realised how long ago that was - frightening!

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john bunyan

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Also see here:

microsoft link

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john bunyan

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Just before this, Click on Start, then Right click on "computer" then select "manage" then see what is in device manager.

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Shirazz

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Thank you John, I'll give this a go tomorrow. There is nothing in device manager at all. I was looking in there for my scanner, that's how I saw it was empty. There had been some conflicts identified earlier which may have been the reason my webcam wasn't being recognised, but that had not been a priority so I left it. Then I wondered if they were affecting the scanner, so I went in to look. Can of worms opened! Another recommendation has been to repair Windows; I'll try your suggestion first though. Thanks again.

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