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Start Menu will not start in Vista


Dave22Fair

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Hi,
I have Vista with Service Pack installed and now find that although boot up takes me as far as the user selection screen, once the user selection has been made I find myself with a completely black screen, devoid of wallpaper, tray or any start buttons. I can start programs through CTRL ALT Delete and browsing to find and start the program as Start New task. The last time that the Start Menu worked was when a trojan was detected AVG (fully updated) and consigned to the virus vault. Laptop was shut down correctly. The laptop was shut down and the next time startup reveals the blank screen.
Thanks for any advice
Dave

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Dave22Fair

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I have tried this and the Scannow application carried out a repair, unfortunately I this did not resolve the issue and I still have a blank screen and no desktop.

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rdave13

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If you use the recovery discs you'll lose everything and it resets to 'factory settings'.
Can you get to your desktop in safe mode?
Usually just keep tapping F8 (F5 on some PCs)on booting until you get to a screen that you can select safe mode.click here
Don't hold and press, just keep tapping.
If you can then get to your desktop then type cmd in the start search box. In the list right click cmd.exe and select run as administrator.
Type sfc /scannow and press enter. Note the space between the 'c' and '/'. Vista will then try to repair any corrupt files.

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Dave22Fair

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Thanks for this. I tried stoppiing Explorer.exe and restarting it but I still return to a black screen. I am wondering if I should try the recovery discs that I first made when I got the laptop a few years ago.
Dave

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rdave13

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Try restarting Windows Explorer Shell via task manager, scroll down a bit; click here

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