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Start Menu will not start in Vista


Dave22Fair

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Hi,
I have Vista with Service Pack installed and now find that although boot up takes me as far as the user selection screen, once the user selection has been made I find myself with a completely black screen, devoid of wallpaper, tray or any start buttons. I can start programs through CTRL ALT Delete and browsing to find and start the program as Start New task. The last time that the Start Menu worked was when a trojan was detected AVG (fully updated) and consigned to the virus vault. Laptop was shut down correctly. The laptop was shut down and the next time startup reveals the blank screen.
Thanks for any advice
Dave

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rdave13

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I was hoping that system restore would have worked. Hopefully someone else may have a better idea.

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Dave22Fair

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I've found that if I use ImgBurn instead of Roxio, I've been able to burn to the dvd ok. So having changed the boot order through F8 and F9(which oddly only gives 'Option 2 DVD drive' or 'Option 3 hard drive') I then get what must be the recovery disc and it offers the following System Recovery Options: 1. Startup Repair - when selected detected no faults, 2. System Restore - when selected no effect was made, 3. Windows Complete PC Restore - when selected it requested backup discs which I don't have, unless I use the set I originally made when the laptop was new, 4. Memory Diagnostic Tool - when selected no fault was detected, 5. Comand Prompt - not relevant to the current problem

Any ideas would be appreciated,
Thanks
Dave

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Dave22Fair

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I'll try a friend. Thanks

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rdave13

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Can you get a friend to burn the iso file to disc? Then you should be able to boot from CD or DVD..
Otherwise see my previous post's Sat, 26/02/11@18:10
link for ImgBurn.

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Dave22Fair

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when I double click on the SystemDiscs_Windows+Vista+32-bit+Repair+Disc ISO file that has been created by your suggested link, I find that Roxio Creator starts and wants to burn to disc. Even if there is a brand new disc in the DVD drive, which clearly is empty, Roxio does not acknowledge its presence. I cannot see anywhere within Roxio where I can browse for the burning drive so I assume Roxio can identify it on its own.
Your help is very much appreciated but further advice would be gratefully received.
Thanks
Dave

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rdave13

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This should help further; click here

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rdave13

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click here
After you burn the iso file you'll need to reboot the PC so it boots from the disc.
How to change the boot order so it boots from the dvd drive; click here

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rdave13

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Does Roxio not support the burning of iso files?

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Dave22Fair

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Thanks for the help. Download as an iso file seems fine but I am unable to save to the DVD drive by Roxio as it didn't recognise the presence of the DVD in the drive. So I copied it straight across using right click-> copy to CD drive. Subsequent double clicking on the dvd drive just starts up Roxio again wanting to burn to disc!!

Dave

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rdave13

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That is after a reboot?
Try using a downloadable Vista Recovery disk. click here
Possibly using the restore function. If the 'trojan' is still there, try to use something like malwarebytes to remove. It might be a 'false' possitive from AVG and is actually damaging Vista.

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