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can't uninstall printer


conrail

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running vista business on a dell laptop, have just replaced lexamark printer with epson all in one, have tried to unistall lexmark but keep getting the message 'the lexmark z500-z600 series is currently in use, please wait until the printer has finished printing and then uninstall' the lexmark hasn't been used for a while and is not connected. I have used the programs own uninstall as well as programs and features, how can I rermove the prograam? will reinstalling help? all help gratefully accepted

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austinaddy

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Is it a network connected printer or a directly connected printer? If it is a network connected printer, you may have to contact your network administrator and/or delete the printer from your server, first. This is significant if there are outstanding, unprinted jobs still in the queue that were started by other computers on the network from which you do not have direct access - meaning only the original job-printing user/workstation can delete the job unless you do so directly from the server as an administrator.
click here

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conrail

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thanks for your reply ustinaddy, it was connected directly to the laptop via a usb cable.

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ame

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If the printer is still showing there in control panel - check it is not set as the default and there are no queued jobs (as austinaddy says) and delete it. Then use Revo uninstaller to delete the associated software click here If you can't remove the software, you may have to reinstall it first.

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conrail

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thanks ame, there was one file in txhe print queue, never thought of that, must be getting old, I appreciate your and austinaddy's help

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kristain

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Go to Control Panle -> Printers.When the window populates, it will have all printers that are installed on your computer availabe to click on. Once you have highlighted the printer you wish to uninstall, click on the "Delete Printer" button.
A new window will pop up asking you "Are you Sure You Want To Delete This Printer?" If you are certain you no longer want this installed on your computer, click "Yes." A new window for "Wise Install Wizard will open." This gives you the name of the printer you are going to uninstall in the middle section of the window, as well as options to "Repair" or "Cancel." If you are only having problems with your printer, it is suggested that you hit the bubble next to "Repair" and continue from here. If you indeed wish to uninstall, click the bubble next to "Uninstal"l and then hit "Next."
The window moves to the next step in the process for you. This new window asks you if you would like to uninstall all related files for this printer including saved updates. Click on "Yes," because without the printer installed, the updates for the printer are only using up space on your hard drive.

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conrail

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thanks kristain for your valuable advice

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kristain

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Thanks for you response conrail. Keep discuss you problems on pcadvisor.

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kevintechie

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Thanks kristain and conrail for such good involvement in the fourm discussion....That will help users to troubleshoot and resolve user problems..


thanks again

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kevintechie

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1. Open Printers by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Hardware and Sound, and then clicking Printers.
2. Right-click the printer that you want to remove, and then click Delete.

click here

If you can't delete the printer, right-click it again, click Run as administrator, and then click Delete. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

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