We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Windows Help


It's free to register, to post a question or to start / join a discussion


 

DVD Drive Not Recognized in My Computer


JayDay

Likes # 0

A strange one. Just installed Windows 7 32 bit on my daughters laptop, a Dell Inspiron 1545.

For some reason the DVD drive and Card Reader aren't visible in My Computer. However when I stick a DVD in the drive it becomes visible for a few minutes before disappearing again! Doesn't seem to affect the functionality of the drive as I can still view DVD films or install software.

The issue is also random as sometimes when I boot up the DVD drive is shown but not the card reader, sometimes both are shown, and sometimes neither are shown.

Any ideas??

Like this post
ambra4

Likes # 0

Go to Dell Support site and enter the “Service Tag #” of the laptop which you will find at the

bottom of the unit

All of the drivers and firmware for that model using Windows 7 will be listed


click here

Like this post
JayDay

Likes # 0

Tried that, not much help, in fact no help. I am under the impression that DVD drivers are built into windows and you don't need third party drivers. This also wouldn't explain the random nature of the problem.

Like this post
ambra4

Likes # 0

“I am under the impression that DVD drivers are built into windows and you don't need third party drivers”


Dell does things difference you need to download all the drivers, firmware and

Applications listed for Windows 7 and install you cannot relay on Microsoft Windows 7 to have

the correct Drivers for every computer motherboard on the market


You need to upgrade the firmware for the CD/DVD drive installed on the unit

Firmware and Drivers are difference things

Firmware

click here

Device Driver

click here


Under “Chipset” you will find the driver for the “Realtek RTS5158E Card Reader”

I would suggest you download ALL the drivers, firmware and Applications listed for laptop

under the Service Tag # and burn to a CD and re-install

You should also take a read on “Drivers Install Instructions” at the top of page

click here

Like this post
JayDay

Likes # 0

Thanks

I'll give it a go. Just upgraded the BIOS, installed the latest chipset and card reader drivers still no joy. A Google search reveals this is an issue with many Inspiron 1545 owners.

Like this post
JayDay

Likes # 0

Bingo sorted.

Thanks ambra4

The issue was the DVD firmware, updated it now it is recognized.

For anyone else with this problem a word or advice. If you run the firmware update when the drive isn't recognized then the firmware can't detect the drive and perform the upgrade.

To get round this I put a DVD in the drive and as soon as it showed up in My Computer I ran the upgrade.

Like this post
ambra4

Likes # 0

Glad to hear all working again

Enjoy

Like this post
ambra4

Likes # 0

See if any of these Realtek RTS5158E Card Reader for windows 7 driver will work

click here

Like this post
mimosa418

Likes # 0

Have you tried going to Folder Options /View and making sure the 'hide empty drives' box is not ticked

Like this post
investa

Likes # 0

Thanks for this thread. It made me check my system. By following mimosa418's advice, I am able to switch between the empty drives being visible or not visible.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Best January sales 2015 UK tech deals LIVE: Best New Year bargains and savings on phones, tablets,...

IDG UK Sites

Chromebooks: ready for the prime time (but not for everybody)

IDG UK Sites

2015 visual trends: 20 leading designers & artists reveal what should be inspiring us in 2015

IDG UK Sites

Mac tips tricks & hacks: 10 things you didn't know your Mac could do