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USB drives not recognising mouse, etc.


missmascara

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I just bought a brand new laptop, but I'm having a problem with 2 out of 3 of my USB drives - My mouse, pen drive and other USB devices work fine on the first drive but when I plug them into the other two they don't work. I have checked the drivers and all are updated and working properly (It's new after all!) so I'm lost.
It's annoying as I can't use the mouse and pen drive at the same time.

Any ideas would be appreciated! Many thanks.

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brundle

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"2 out of 3 of my USB drives" - you mean USB ports surely - the physical slot the devices plug into.

Windows version, make and model of laptop, make and model of problematic devices please.

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mole44

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have you tried uninstalling all the usb ports restarting the pc and see if that does it,sometimes things get corrupted.

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Kevscar1

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Brand New take it back and let them sort it out

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mooly

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Agree with Kevscar. May just be worth trying a factory recovery (hidden partition or discs... whatevers supplied)
This happened to me once,

click here

mention it just in case something you are trying is corrupting a file.

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