Windows 8 Help
It's free to register, to post a question or to start / join a discussion
pceu locked windows 8
Likes # 0
Posted February 15, 2013 at 9:54PM
help - this ransomware has locked my laptop - i cannot get into safe mode, within minute of startup i get the screen display and am locked out.
solutions seem to be for earlier op systems or on basis i can get to safe mode.
i cant.
any guidance welcome
Likes # 0
Posted Yesterday at 9:10AM
Because you're unable to get into Safe Mode, hopefully you'll find that a bootable HitmanPro Kickstart bootable USB memory stick will get rid of your pesky ransomware infection. See here for full details including an informative video.
Best of luck.
Likes # 0
Posted Yesterday at 9:48AM
....forgot to mention that if your laptop is new and came with Windows 8 pre-loaded then it's likely that you'll be prevented from booting from removable media. However you should be able to go into the UEFI configuration screens (which is the modern equivalent of the BIOS) and temporarily disable the "Secure Boot" option.
Likes # 0
Posted Yesterday at 11:33AM
its a new laptop with windows 8 preloaded. if theres any way of accessing anything then suggestions welcomed.
Likes # 0
Posted Yesterday at 4:38PM
"if theres any way of accessing anything then suggestions welcomed."
How did you get on with the suggestions I've already made?
You may find that the bootable USB memory stick works fine even though you're running Windows 8. If you don't have a blank one handy then there's a link on that page to create a bootable CD instead.
Or if all that is beyond your level of expertise then you could persevere with trying to get your laptop to start in Safe Mode - have a look here and scroll down to the section called "Booting Windows 8 In Safe Mode When PC Is Not Starting"
