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Windows 8 Pro - Mail - Issue

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Posted December 9, 2012 at 11:15AM

Morning all,

I am trying to help a friend set up his email account using the mail app in Windows 8.

However, when clicking on the Mail tile, all that is displayed is a blank screen and nothing else.

I have gone into settings etc but I am not offered the option of different mail accounts.

Quite clearly something is wrong and I wondered if anyone had experienced this or have found a way to correct it.

Your comments / thoughts would be appreciated.

Thanks

Angry ;-)

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Posted December 9, 2012 at 12:09PM

what e-mail provider are you looking for.

Outlook.com works ok with W/8.

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Posted December 9, 2012 at 12:26PM

You should have an account you log in to your PC with a hotmail,Outlook or live mail account, with the mail password. So you log in as abcg@live.co.uk and the email password. If you only have a standard account you log in then a lot of tiles won't work.

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Posted December 9, 2012 at 1:56PM

In response to the two comments and to provide further information please click the link to view what I am seeing when opening the mail tile in Windows 8.

http://imageshack.us/photo/my-images/841/mailappscreenshot.jpg/

The mail account needing to be added is a gmx account and I have personally done this successfully in the past. However, I do not appear to have the options on my friends pc. Please note that I am working remotely on his pc using Teamviewer.

Thanks again.

Angry ;-)

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Posted December 9, 2012 at 2:23PM

Can you not just download it from here and run it.

http://www.gmx.co.uk/

You do not need to put this one on the tile just do it separately.

I have a separate one for Windows Live mail.

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Secret-Squirrel

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Posted December 9, 2012 at 6:48PM

Mr Angry, with then Mail app open in front of you, bring up the Charms Bar, click on "Settings" then on "Accounts" at the top. You should then see the option to add a new mail account. Apologies if you've already tried this.

If however your friend's not keen on the limited and very basic features of the Mail app then Windows Live Mail is a fully-featured desktop e-mail client that works fine in Windows 8.

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