Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Windows 7 Help

It's free to register, to post a question or to start / join a discussion

View Forum Rules | Contact Forum Editor

 

web page partially opens up

roadrunner63

Likes # 0

Posted March 9, 2013 at 9:24PM

Hi.

First of all, i would like to say a BIG Thank You to lotvic, who was helpful with his/her advice on the 07-03-2013, in which i was struggling to remove 'search.certified-toolbar.com'.

I followed the link,& downloaded necessary software, ran then scan, & found to my surprise 9 lines in the registry attributed to this particular bit of malicious software,& couldn't wait to delete them!

I now have a query,that since i did the scan & delete,it seems my web browser doesn't fully open. I find that only a part of the page is there in the toolbar...File, Edit, View, Tools, Help, on the left hand side, & towards the right side, we have a small cross, small 'Google', Drop Down box, Search, More, Sign In, & a little spanner for adjusting Toolbar Options.

I have waited for several minutes for the main 'logo' to appear, but to no avail. I have tried the Adjust Toolbar Options method, & one box that was unclicked was 'Set and Keep Google as the Default Search Engine/Show notification if this changes. Both boxes were ticked. Internet Options...Google set as homepage.

I can see that there is some kind of trivial point here, which i cannot see at this moment in time,& i bet i end up kicking myself for it, because it was/such a blindingly obvious thing i have missed! To get the main logo though,all i do is click on the little house. From there, it works just fine.

Once again, Thanks for your help & advice lotvic.

Anyone know what i'm missing here, i'm all ears.

roadrunner63

Like this post
lotvic

Likes # 0

Posted March 10, 2013 at 12:06AM

Hey, I only pointed you to a guide - you did all the hard work, glad it worked ok to get rid of the pesky toolbar :)

Because of the 'little spanner' I'm guessing Chrome Browser?

Also I'm thinking that as 'search.certified-toolbar.com' had messed up your homepage of Google Search, you will need to re input the correct Google.co.uk as your homepage.

I would start by changing your homepage to a completely different one, close Chrome, open it again and then change it back to google by going to webpage www.google.co.uk and choosing to set it as your homepage.

Also manually check for updates by clicking the Chrome menu and selecting About Google Chrome, and Update, hopefully that should put back any 'missing bits' of program.

I've never used Chrome so am giving general advice.

Like this post

Reply to this topic

close
What is Markdown?

Markdown lets you add more formatting to your post. Simply type in your post and it will display as written.

If you wish to add bold or italic characters, add a hyperlink to another website, a heading or a horizontal line, simply use the relevent icons above the text input field.

A preview of your post will appear in the grey box below. If you make a change and you're not happy, simply press the back arrow icon to undo.






Check out PC Advisor's other tech forums

Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story. Both your name and the recipient's name and address will not be used for any other purpose.