Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Windows 7 Help

It's free to register, to post a question or to start / join a discussion

View Forum Rules | Contact Forum Editor

 

Ran 2 antivirus programs simultaneously - how to restore?

mjwnic

Likes # 0

Posted February 7, 2013 at 6:06PM

Hi there,

I'm a computer idiot. I have a Windows 8 laptop. Earlier today I uninstalled AVG free. I declined to restart, deciding I'd restart later. I then installed Avast Antivirus - and when I tried to run Avast, everything froze, and I had to turn the laptop off. When I logged back in to windows, I'm met just the mouse on a black screen. If I log into safe mode, there's the outline of my desktop, and I can run some programs, but most files are inaccessible & I can't get online, the windows taskbar won't open etc, and after a while a blue screen with text appears and the computer restarts.

I can't think of any cause other than the antivirus installation. My question is, can you think of any way to undo this without just wiping the computer? I've managed to burn some personal files to a DVD but would still prefer not to go back to square one. Any thoughts?

Thanks

Michael

Like this post
lotvic

Likes # 0

Posted February 7, 2013 at 7:15PM

Try wading through these options to see if any of them are any good to you....

eightforums.com/tutorials/system-recovery-options-boot-windows-8

Like this post
Jock1e

Likes # 0

Posted February 7, 2013 at 8:52PM

Take it you can't do a system restore in safe mode.

Like this post
Jock1e

Likes # 0

Posted February 7, 2013 at 9:02PM

Normal mode try holding down the Ctrl- Alt and del buttons to see if that will open Taskmanager.

If it does click on start up and disable Avast and AVG if it is in there.

Like this post
rdave13

Likes # 0

Posted February 15, 2013 at 9:55AM

Try holding the Shift key and tapping F8 once the bios has run. I find it impossible to catch it at the correct time so you will have to take some goes at it. If you can then it should bring the 'advanced startup options'. Use lotvic 's link to get to system restore.

Like this post
Nontek

Likes # 0

Posted February 15, 2013 at 1:57PM

NEVER EVER INSTALL/USE TWO ANTI-VIRUS PROGRAMS ON THE SAME PC!!

Though I guess by now, that you have learned that lesson!

Like this post

Reply to this topic

close
What is Markdown?

Markdown lets you add more formatting to your post. Simply type in your post and it will display as written.

If you wish to add bold or italic characters, add a hyperlink to another website, a heading or a horizontal line, simply use the relevent icons above the text input field.

A preview of your post will appear in the grey box below. If you make a change and you're not happy, simply press the back arrow icon to undo.






Check out PC Advisor's other tech forums

Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story. Both your name and the recipient's name and address will not be used for any other purpose.

* *