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Windows 7 Help

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Windows 7 problem

Thereferee21
Resolved

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Posted January 28, 2013 at 11:49AM

I am being told my Windows 7 is not genuine. How do put this right?

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tullie

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Posted January 28, 2013 at 12:36PM

Is it genuine?

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lotvic

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Posted January 28, 2013 at 12:46PM

How long have you had it? Did you buy it and install it yourself? OEM or Retail W7? is it Activated? Does it fail Validation?

a lot more detail is needed.

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Thereferee21

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Posted January 28, 2013 at 1:13PM

It was purchased in Jan 2012 preinstalled on an Acer Aspire laptop from John Lewis online. It has been working well until a week ago when it says in the bottom right hand corner of my screen it is not a genuine Windows 7. programme, and it keeps asking for my validation key

Cheers

Ian

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lotvic

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Posted January 28, 2013 at 1:35PM

Are you sure it says validation key? I thought that was only needed when you use the Download Centre, and then you have to validate and they give you a code to enter before you can download anything. Like this

I think best thing to do is to Validate your copy of W7 here's a link to a page with link to do online validation

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xania

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Posted January 28, 2013 at 1:42PM

There's loads on the web about this problem i.e.

http://answers.microsoft.com/en-us/windows/forum/windows7-windowsinstall/windows-suddenly-reports-my-copy-of-windows-is-not/a27d3511-7cd3-4b02-92de-4f4301662521

I reckon that you first port of call be to contact Microsoft phone validation service to see if that sorts out the problem - failing that, a call to John Lewis should get you back to normal.

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xania

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Posted January 28, 2013 at 1:44PM

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Jock1e

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Posted January 28, 2013 at 4:10PM

If the Laptop is only a year old did it come preinstalled with Microsoft office on it or did you actually buy it.

If office was preinstalled it is usually only a trial version that you can use for 6 months then you need to buy it or use the the cut down free version.

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xania

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Posted January 28, 2013 at 5:23PM

Hey Jock1e

Its not Office that's the problem, its Windows, and if Windows is pre-installed it should be the real thing.

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lotvic

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Posted January 28, 2013 at 5:51PM

Hey xania

maybe Jock1e meant to put that post on other thread, see Thread in Helproom about 'lost my activation key' http://www.pcadvisor.co.uk/forums/1/tech-helproom/4205217/microsoft-office-2010-professional/

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