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DVD problem on an HP laptop

Mr. Chips

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Posted November 21, 2012 at 5:21PM

I have an HP Pavilion dv6 laptop running Windows7. The DVD drive has stopped working. Rather than have the laptop repaired, I purchased an USB Liteon DVD aTAU108. It is nice and shiny, but it will not PnP install.

The device manager shows both installations with the dreaded '!' mark against them. (I have tried disabling the existing HP CD drive before plugging in the Liteon.)

Trouble-shooting advises me :- "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" (Windows knowledge bank on this hasn't helped!)

I don't fancy running a registry cleaner, if I can help it. I would rather try and delete the suspect line in the registry. How can I find out where the line is please?

... Or any other thing that I might be able to do to resolve the problem.

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