Hmm, so how is marie-anna managing to type using normal Capitals etc if 'she' does not know where the Shift Key is? Has had computer for some years, and still does not know about these simple things!

C'mon, I still say this is a wind-up!

Nontek

If you're not going to help with this that's fine, but please don't post any more 'wind up' allegations.

Some people are genuinely confused where computers are concerned, and what - to you - might seem a puzzling inability to understand concepts can be a real problem for someone else. I've met with it on numerous occasions.

marie-anna

"Can someone explain what CUSTOM SCAN means"

It means a scan of your computer using settings that you have decided on. For instance, you might decide that for speed you don't want your anti-virus software to scan certain areas of your computer's file system. This is not something that you should be worrying about at this stage. Now that you know what it means, forget all about it.

"I knew nothing about those things so it was up to the salesman to show me!"

Maybe, but you weren't told. It's in the past, and isn't worth worrying about. The important thing is that you can get a copy of the manual now, if you want one, simply by downloading it from the Acer website. Click on these red words and you will go to the website. Look at the section marked 'Acer notebooks' and click on the small black arrow alongside the type of laptop that you have. Then click on the exact model number in the list that appears. A list of languages will appear. Select the language you want, and click on the file name that ends in 'pdf'. Now you will download the manual and can view it on-screen.

Where is the "SHIFT" KEY

It's the one that you press when you want to TYPE LIKE THIS. It will be on the left of your keyboard, near the bottom, and will have an upward pointing arrow.

I also want to put a picture on my screen

This isn't difficult, but which picture do you want - is it already somewhere on your computer, or do you want to choose a new one from somewhere on the internet? Tell us where the picture is and one of us will tell you how to put it on your screen.

It should be very easy - simply right-click on the picture of your choice. you should then see the option to Set picture as Background. On my own it is the second option down in the tall window.

Example pic

Hmm, the right-click Options Window will not show in my example.