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Upgrade to Windows 7 from XP

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Ankermi

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Posted September 25, 2012 at 8:52AM

XP 64 bit. All up to date with service packs etc. AVG Internet

Have a desktop computer operating XP. Bought a Windows 7 Upgrade disc.

Have backed up all data etc to portable hard=drive.

Put in CD and closed computer down and re-started. Message saying "not compatible" so started it in BIOS as per Microsoft instructions on upgrading.

That comes up ok with menu showing a list of options to start (top one being floopy drive!). However my directional keys will not allow me to move down the menu to click on CD/DVD drive to do anything.

Am I doing something wrong, I am elderly and a complete novice on how to upgrade so simple answers please. Thank you.

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rdave13

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Posted October 5, 2012 at 9:30PM

Ankermi , hope you are now sorted.

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Ankermi

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Posted November 4, 2012 at 4:20PM

Sorry for not responding due to family reasons.

OK a USB keyboard has been tried with a negative result (see my first posting for information)

Any further suggestions as to how Imight be able to highlight the CD/DVD drive containing the installation disc would be appreciated.

If we have no luck hubby says he will use the discs to upgrad my Vista Laptop to Windows 7 - is this a good idea???

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