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Help with restore problem (I'm a twonk)

Kev.Ifty

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Posted September 11, 2012 at 11:13AM

I have (had) 4 accounts on my PC. my Son's account some how ended up with a Trojan or Virus that AVG could not remove. The recommendtion was to load AVG Resuce CD. Wich I did. During loading, scandisk came up and I pressed the power botton on the computer thinking it had missed the AVG boot up installtion. I now cannot boot up.... The PC just keeps coming up with "Windows is starting up" then resets. The only options I have now are restore from back up and restore to Factory settings. Restore from back up has'nt worked. I've selected the Factory option...... So now I have no photo's or files etc.. Please point me the the right direction to be able to recover my pictures etc. Thanks!

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jamieamunra

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Posted September 11, 2012 at 11:36AM

Hi there, you might want to try some file recovery software like File Recover or O&O unerase or check out this link for more options. In the future you might want to consider setting up only one account with admin rights and setting the rest as standard users to avoid such situations. Good luck

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daxian

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Posted September 11, 2012 at 12:11PM

hi .... if you reset to factory then there is no way to recover files . this wipes all info and installs the o/s back to how it came from the factory.

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jamieamunra

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Posted September 11, 2012 at 2:23PM

You might be able to recover some files if they have not been written over. Give the Recovery software a go. You wont loose anything.

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jamieamunra

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Posted September 11, 2012 at 2:23PM

You might be able to recover some files if they have not been written over. Give the Recovery software a go. You wont loose anything.

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Kev.Ifty

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Posted September 11, 2012 at 5:18PM

Thanks jamieamunra. Just running o&o at the min.... With fingers and toes crossed. Thank you for your help so far.

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