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Epson GT - 1500 I have created a bit of a problem.

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Epson GT - 1500 I have created a bit of a problem.

1936

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Posted July 8, 2012 at 12:57PM

My grandson set the Epson GT - 1500 scanner up and it worked well. I must have done something wrong after he left because the message, "Can't open Twain Source CanoScan 8400F" came up and another message, Cannot communicate with scanner." As an embarrassed non-technical person could anyone tell me what I need to do to retrieve the situation before my grandson finds up?

difarn

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Posted July 8, 2012 at 1:23PM

The scanner hasn't been turned off by any chance?

If not....you could try

Start Type in Administrative Tools Click on Administrative Tools Click on Component Services Click on Services - Local

Scroll down to see if UPnP (universal plug and play) has become disabled - if it has click on that and enable it.

If this doesn't help check to see if your scanner needs an updated driver.

Check that the usb lead hasn't worked loose - try it in another port.

You could consider uninstalling and reinstalling it, letting Windows find the driver.

It may be happening as a result of a recent update - if all else fails you could restore your PC to a time before you started to have the problem.

1936

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Posted July 8, 2012 at 7:47PM

Many thanks for your advice which I will update you on.The scanner was not turned off.

Just in case I need to follow the following I will let you know what happed. I clicked onto START but when I wanted to type in Administrative Tools Click on Administrative Tools Click on Component Services Click on Services - Local I had no idea how to find Administrative Tools so I could not Click on Component Services Click on Services - Local. This is because I am a rank amateur.

Obviously I was unable to scroll down to see if UPnP (universal plug and play) has become disabled - if it has click on that and enable it.

I did not believe that I needed an updated driver and the usb lead had not worked loose.

I decided to take your advice on uninstalling and reinstalling it but before I did that I uninstalled the HP and the Canon scanner software and now the Epson is working so thank you very much.

difarn

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Posted July 8, 2012 at 10:11PM

Good news - well done.

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